Where we ship
We ship within the United States, including Alaska, Hawaii, and APO or FPO military addresses. Other countries will be added once our fulfillment partner supports them, and until then international orders cannot be placed.
Processing time
Processing is the time it takes us to pick, pack, and hand your parcel to the carrier, and it is separate from the time the carrier then spends in transit. Orders placed before 12pm Eastern on a business day are usually processed the same day, and orders placed later are processed on the next business day. Our normal processing window is 1 to 2 business days. During a launch, a promotion, or a holiday period, processing can take up to 4 business days, and we post a notice on the store when that happens.
Transit time
Parcels leave our fulfillment center in the United States and travel by standard ground service. Typical transit is 3 to 7 business days after dispatch, and remote areas, Alaska, Hawaii, and military addresses commonly take 7 to 14 business days. These are the carrier's own estimates rather than a promise from us, because weather, carrier backlogs, and customs checks on military mail are outside our control. To estimate when your parcel will arrive, add the processing window to the transit range.
Shipping cost
Shipping is free on orders that qualify, and the qualifying threshold is shown in the cart. Orders below the threshold pay a flat rate that is calculated at checkout before you pay, so you always see the final total before confirming. We do not offer a guaranteed or overnight service at this time.
Tracking
You receive a shipping confirmation with a tracking number by email on the day your parcel leaves the fulfillment center. Tracking can take up to 24 hours to show its first scan, and a number that shows nothing on the first day is normal rather than a sign of a problem. If your confirmation has not arrived, check the spam folder before contacting us, because filters catch these messages often.
Delays and missing parcels
If tracking has shown no movement for 7 days, email support@blurre.net with your order number and we will open a trace with the carrier. If the parcel cannot be located, you choose between a replacement shipment and a full refund. If tracking says delivered but you cannot find the parcel, please check with your neighbors and household first, then contact us within 14 days of the delivery scan and we will make it right.
Addresses
We ship to the address exactly as you enter it, so please check it before paying. If you notice a mistake, email us right away and we will correct it if the order has not yet been picked. A parcel returned to us as undeliverable will be reshipped once at no extra cost, or refunded in full if you prefer.
Split shipments and taxes
Larger orders are occasionally split across two parcels that arrive on different days, and you receive a tracking number for each one. Sales tax is calculated at checkout where it applies, and because we ship domestically there are no import duties for you to pay.
Questions
Anything about an order in transit goes to support@blurre.net with your order number in the subject line.