60-day money-back guarantee
Every Blurre order is covered by a 60-day money-back guarantee. If the powder does not control shine the way this site describes, email us within 60 days of the delivery date and we will refund the full purchase price of the product. You do not have to send the product back, and we do not ask you to explain the reason for the request.
How to claim a refund
Email support@blurre.net from the address on your order confirmation and include your order number. We reply to every request within 2 business days. Once the refund is approved we issue it to the original payment method within 5 business days, and your bank or card issuer may take a further 3 to 10 business days to post it to your statement.
What the guarantee covers
- The full price you paid for the product on a first order of any Blurre powder.
- Orders placed directly on blurre.net. Purchases made through a third-party marketplace are handled by that marketplace under its own policy.
- One refunded order per household, so that the guarantee stays available to first-time buyers.
Shipping charges paid at checkout are refunded together with the product price when the whole order is refunded. If only part of a multi-item order is refunded, the shipping charge stays with the part you keep.
Damaged or incorrect orders
If your order arrives damaged, opened, or with the wrong shade in the box, email support@blurre.net within 30 days of delivery with your order number and a photo of what you received. We ship a replacement at no cost and you do not need to return the original. If you would rather have your money back than a replacement, say so in the email and we will refund instead.
Cancellations and address problems
Orders are sent to our fulfillment center quickly, so we can only cancel or change an order before it has been picked. Email us as soon as possible and we will cancel it if it has not yet shipped. If a package is returned to us because the address was incomplete or undeliverable, we will contact you to arrange a reshipment at no extra cost, or issue a full refund if you prefer.
Returns
For hygiene reasons we do not resell returned cosmetics, which is why the guarantee does not require you to ship anything back. Please do not send products to us without contacting support first, because unannounced returns cannot be tracked to an order and may not be refundable.
Questions
Anything about a refund, a replacement, or an order that looks wrong goes to support@blurre.net.