How to reach us
Blurre is an online store, so email is the fastest way to get an answer and it reaches the same small team that packs and tracks the orders.
- Email: support@blurre.net
- Hours: Monday to Friday, 9am to 5pm Eastern, excluding US public holidays.
- Response time: within 1 business day in normal weeks, and within 2 business days after a launch or a promotion.
What to include
Put your order number in the subject line, because it lets us pull up your order before we read the message and answer in one reply instead of three. For a damaged or incorrect item, attach a photo of what arrived in the box.
What we can help with
- Order status, tracking, and delivery problems.
- Refunds under the 60-day guarantee, along with replacements and cancellations.
- Shade and ingredient questions before you buy.
- Privacy requests, including access to your data and deletion of it.
- Wholesale, press, and partnership enquiries.
Business details
Blurre is operated by a limited liability company registered in the United States, and orders are fulfilled from a third-party warehouse in the United States. We do not have a walk-in location or a returns counter, so please do not send products to any address without emailing support first.